Policies

Please refer to the table below for registration, cancellation, rescheduling and refund policies.

	Online Class	Live Class
Registration Deadline	Registration is available at any time.	Register 3 business days prior to class.
Cancellation/Refund Policy	May cancel only if the online class has not yet been accessed AND is not expired.* Cancellations will incur a $20 service fee. If the online class is expired OR has been accessed, no refunds will be given.	May cancel up to 3 business days prior to class AND will incur a $20 service fee.
Reschedule Policy	Not Applicable	May reschedule up to 3 days prior to class without penalty.
Unattended or Incomplete Training	No refund will be issued for any online training after 45 days of registration.	No refund for unattended or partially attended training.
Expired Training	Access to online training expires 45 days after registration. In some cases, courses that have expired may be reinstated for seven days. A $25 service fee will be charged. Please call our office to determine if your course is eligible for reinstatement.	Not Applicable
Disputed Charges	For all disputed charges, the WCBA Traffic Safety Program will charge a fee commensurate with efforts required on our behalf to submit evidence to the credit card company, appear in court, etc.	For all disputed charges, the WCBA Traffic Safety Program will charge a fee commensurate with efforts required on our behalf to submit evidence to the credit card company, appear in court, etc.

*WCBA Traffic Safety Program will confirm the course has not yet been accessed prior to issuing a partial refund.

WCBA Traffic Safety Program reserves the right to update these policies at any time.