Policies
Please refer to the table below for registration, cancellation, rescheduling and refund policies.
Online Class
|
Live Class |
|
Registration Deadline |
Registration is available at any time. |
Register 3 business days prior to class. |
Cancellation/Refund Policy |
May cancel only if the online class has not yet been accessed AND is not expired.* Cancellations will incur a $20 service fee. If the online class is expired OR has been accessed, no refunds will be given. |
May cancel up to 3 business days prior to class AND will incur a $20 service fee. |
Reschedule Policy |
Not Applicable | May reschedule up to 3 days prior to class without penalty. |
Unattended or Incomplete Training |
No refund will be issued for any online training after 45 days of registration. |
No refund for unattended or partially attended training. |
Expired Training |
Access to online training expires 45 days after registration. In some cases, courses that have expired may be reinstated for seven days. A $25 service fee will be charged. Please call our office to determine if your course is eligible for reinstatement. |
Not Applicable |
Disputed Charges |
For all disputed charges, the WCBA Traffic Safety Program will charge a fee commensurate with efforts required on our behalf to submit evidence to the credit card company, appear in court, etc. |
For all disputed charges, the WCBA Traffic Safety Program will charge a fee commensurate with efforts required on our behalf to submit evidence to the credit card company, appear in court, etc. |
*WCBA Traffic Safety Program will confirm the course has not yet been accessed prior to issuing a partial refund.
WCBA Traffic Safety Program reserves the right to update these policies at any time.