Due to COVID-19, only online classes are offered at this time.

FAQs

I received a traffic citation and have no idea what to do. Help!

Unfortunately, the WCBA Traffic Safety Program can not offer legal advice or any advice that may be perceived as legal advice.

We can tell you all of the information you need to navigate this process can be found on the yellow sheet provided to you by the police officer who issued your citation. If you didn't receive the yellow sheet or no longer have it, the Will County Circuit Clerk's (WCCC) website offers information on how to pay, plead guilty and sign up for traffic school. You can visit the WCCC website here.

If in the end you are eligible for and choose to complete traffic safety school, please sign up on our website. Oh and by the way, we are allowed to answer any questions you may have about the traffic safety school!

I believe I registered for the traffic safety program offered at Joliet Junior College but they are now closed. What am I supposed to do?

Joliet Junior College (JJC) is no longer accepting new traffic safety program registrants, but they are fulfilling their obligation to any and all who registered for their program. Please call Joliet Junior College at 815-280-6718 and leave a message. Due to Covid-19, JJC is working remotely and will respond to you as quickly as possible.

Should I pay the ticket first or pay for traffic safety program first?

Once again, the WCBA Traffic Safety Program can not offer any legal advice. Having said that, we have found it benefits some of our registrants to pay the traffic citation (ticket) first and then pay for traffic safety program registration.

I know I'm supposed to enter a full case number, but I don't know what it is. 

The full case number is the number used by the Will County Circuit Clerk's office to locate and update a specific court record. It includes the four digit year the traffic citation was received, a two letter case type (for example, 'TR' for a traffic charge) and a six digit case number. It is essential that you enter the correct, full case number when registering in order for your court record to be updated upon completion.

Your case number will be found at the Will County Circuit Clerk's Public Access page. If for some reason it is not there, it's possible a case number has not yet been created for your traffic violation. If you have questions regarding the case number, please call the Will County Circuit Clerk's office at 815-727-8592.

What happens if I enter an incorrect or invalid case number?

If the case number is incorrect or invalid, the Will County Circuit Clerk will reject it and your court record will not be updated. The WCBA Traffic Safety Program will then attempt to correct the number, but it will take approximately four business days for your court record to be updated. If you have a court date within that time frame, it's quite likely your court record will not be updated in time.

I registered for my class, but haven't received the registration email yet!

Unfortunately, receipt of the registration email varies wildly. We've found it can take as little as 30 seconds and up to 2.5 hours for a registrant to receive the registration email. If you're certain you've provided the correct email, please check your SPAM folder. If you have provided us a Gmail email address, please check the 'Promotion' tab as our emails sometimes land there.

If you've patiently (or inpatiently) waited 2.5 hours, confirmed your email address, checked your SPAM folder, checked your Gmail 'Promotion' tab and you still haven't received the registration email, please contact us and we'll be happy to assist you!

Just paying for the traffic safety class is good enough for the court, right? I don't really need to complete the class, do I?

Actually, in order to qualify for court supervision you are required to register for AND complete the traffic safety program. The Will County Circuit Clerk will be notified and update your court record only after you have successfully completed the four hour Defensive Driving class.

Do you offer training in Spanish?

Due to Covid-19, we are not currently offering any live training in Spanish (or English). We do have the ability to offer online training in Spanish that can be used on some devices. Please send us an email or give us a call to discuss this further. 

I received a ticket in another county. Can I take a traffic safety class through the WCBA Traffic Safety Program to satisfy their requirements? 

The WCBA Traffic Safety Program is happy to allow those who have received citations in other counties to utilize our program. We suggest you get approval of the other county before paying for or completing our class.

If the other county agrees, please know it is your responsibility to provide them any necessary documentation needed. We suggest you print the Certificate of Completion upon successfully completing the traffic safety program class and use that as proof of your completion. 

My lawyer (or my parents, boss, etc.) has requested I complete the Defensive Driving class, but I'm confused by the eligibility statement on the registration page. 

We understand how the eligibility statement on our registration page may be confusing. This statement is included for people who are seeking court supervision for a traffic offense.

We welcome anyone who wishes to become a more aware driver to complete our classes. Having said that, if your lawyer (or parent, boss, etc.) tells you to take the class, do it today!!

I registered for traffic school at the Will County Circuit Clerk's Office. Can I complete the class at WillCountyTrafficSchool.com?

If you registered and paid for traffic school at the Will County Circuit Clerk's Office before July 1, 2020, you must complete the class at Joliet Junior College (JJC). You can contact JJC at (815) 280-6718.

WCBA Traffic Safety Program only provides traffic classes to those who register at WillCountyTrafficSchool.com.

The online class won't work on my computer. What should I do?

If you are experiencing any issues, please be sure you are using one of the following operating systems for optimal results:

Windows: Internet Explorer 11, Microsoft Edge (latest version), Google Chrome (latest version), Firefox (latest version)

Mac: Safari (latest version), Google Chrome (latest version), Firefox (latest version)

Mobile: Safari in Apple iOS 10 or later, Google Chrome in Apple iOS 10 or later, Google Chrome in Android OS 4.4 or later

We have it on good authority that an Amazon Kindle is far from ideal device to use to complete this online training. 

I'm attempting to complete the online training via my phone, but it's not working very well. 

Truth be told, for the most optimal user experience, we recommend taking the course on a desktop or laptop. The courses are extremely multi-media rich with a lot of user interactivities throughout.  If a mobile device is the only option, we recommend the follow steps to ensure proper bookmarking:

  • Do NOT use a data connection. Use a Wi-Fi connection to view this rich, multimedia content.
  • Turn off ALL notifications for email/calls/texts/updates.
  • Do NOT leave the course unattended. If you want to make a call or send an email or text, please EXIT the course FIRST. When ready to continue, return to the home page (for your account) and click on returning student to log in again.
  • DO NOT use the refresh button when in the course. If the course stalls, due to a phone notification, poor internet, just close your browser window and go back to the home page and log in again as a returning student.

If you're set on completing the training on your Apple phone or iPad, please know that you will frequently have to change the view of your phone from landscape to portrait and vice versa to engage all functionalities.

I am looking for someplace to complete the remedial driving class. Does WCBA Traffic Safety Program offer it? 

While the WCBA Traffic Safety Program hopes to offer remedial driver training classes in the future, we don't currently. Contact the IL Secretary of State to learn where you can complete this class.